IWIC Support Staff Training

Target Audience State and local agency personnel working in the support staff capacity with the Illinois WIC Program.
Course Length 1 day
Class Times 09:00 am - 4:00 pm
Description This training has been designed to address the needs of those, new and experienced, who are involved in the daily support of the WIC program. This training will provide training on WIC policy, income and eligibility determination, and a “hands-on” approach to the IWIC software system including: client enrollment, referring and scheduling clients and EBT issuance. Planner: Marlin D. Hollis, BA, MPA.
Performance Objectives Upon completion of the course, participants will be able to:
  • Reference the WIC Policy and Procedure Manual regarding support staff responsibilities including the eligibility requirements of the WIC Program
  • Access the IWIC system and accurately complete a participant search
  • Demonstrate proficiency in enrolling new participants in IWIC
  • Demonstrate an understanding of support staff responsibilities for various types of visits including benefit issuance, future appointment scheduling and participant referrals
  • identify the various type of participant transfers
Special Instructions
Course Code PT - WIC
Clock Hours (Social Workers) 0.00
Contact Hours 0.00
Registered Dietitian
Trainer(s) Marlin Hollis, BA, MPA; Monica Murphy-Hayes, BS, CLE


To register, please choose a date:

Dates Location
9/30/2020 By Region

Additional classes scheduled by local agency request.