Purpose of Activity:
To provide IL WIC frontline staff with an understanding of the role of nonverbal communication, the significance of evaluating and making judgements of others before observing, and how the skill of mindfulness allow interpretation with sensitivity – creating empathetic communication that avoids misunderstandings.
Objectives
1. Identify the impacts of nonverbal behaviors when engaging a multi-cultural population.
2. Distinguish assumptions vs. observations to avoid misunderstandings and misconceptions.
3. Apply the practice of mindfulness in working at WIC.
Intended Audience
Coordinator, Coordinator/Certifier, CPA, L2 & L1 CPAA, FL, BFPCs
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