Course Length: 1 day
Class Times: 09:00 AM – 04:00 PM

Course Description:
This course is offered virtually and has been designed to address the needs of those, new and experienced, who are involved in the daily support of the WIC program. This training will provide training on WIC policy, income and eligibility determination, and a “hands-on” approach to the IWIC software system including: client enrollment, referring and scheduling clients and EBT issuance.

Planner: Monica Murphy-Hayes, BS, CLE

Performance Objectives

Upon completion of the course, participants will be able to:

• Reference the WIC Policy and Procedure Manual regarding support staff responsibilities including the eligibility requirements of the WIC Program
• Access the IWIC system and accurately complete a participant search
• Demonstrate proficiency in enrolling new participants in IWIC
• Demonstrate an understanding of support staff responsibilities for various types of visits including benefit issuance, future appointment scheduling and participant referrals

Special Instructions

In order for staff attending this training to receive the greatest benefit, the attendee should have at least one month of experience in the role of Frontline staff. Attendees must also complete the following on the Frontline Orientation checklist:

• 1. Illinois WIC Management Information System (MIS) Basics – All sections
• 2. Illinois WIC Frontline Role and Eligibility Determination Process – All sections
• 3. Illinois WIC Frontline Role with Nutrition Education, Documentation and Customer Services (PCS) – All sections
• 4. Illinois Authorized WIC Food List
• 5. Illinois Authorized WIC LA Vendor List
• 6. Complete the New User System Access Request; Initial Log In and Enrollment in both the Training & Production Environments; and WIC Coordinator must log into both the Training and Production environments to activate Staff Accounts & Assigning Roles.
• By registering for this training, I certify I have completed the above Pre-Work to attend IWIC Frontline Training
• In order to receive a certificate of completion, you must attend all day and complete the assigned training scenarios.

Course Code PT – WIC

Clock Hours (Social Workers) 0.00

Contact Hours 0.00

Trainer(s) V. Mina Caban, BS; Monica Murphy-Hayes, BS, CLE

Training Type WIC

Upcoming Trainings

Resources

Link to the Training Environment: https://ilwictraining.dhs.illinois.gov/i-wic/wichome.aspx

After logging into the training environment, select clinic: 7771167001 LA TRAINING CLINIC

If you are unable to log into the training environment, please speak with your WIC Coordinator.

Email

• Instructors (docx)

Training Agenda and Practice Scenarios: please print this document prior to training

• Outline & Scenarios
• Instructions for Practice

Introduction to the I-WIC System: Searching for and Opening Records/Avoiding Duplicates

• Clear Cache Instructions
• IWIC Introduction, Search and Scheduling (pdf)
• Duplicates

Appointment Scheduling

• IWIC Appointments (pdf)

Introduction to the WIC Program

• Approved Eligibility Documentation
• 30 Day Certification or No Proof Form
• Understanding Roles in WIC (pdf)
• Secure and Confidential Communication with WIC Participants
• Illinois WIC Program Participant Rights and Responsibilities
• Assessing Separate Households
• Illinois WIC Income Guidelines
• Assessing Gross Income
• How to read a pay stub (pdf)
• I-WIC Documenting Adjunctive Eligibility
• Approved Adjunctive Eligibility Resources
• WIC Ineligibility/Termination Notice
• WIC Ineligibility/Termination Notice (Spanish)
• WIC Vendor Issue Reporting Form
• Illinois WIC Program PPS: National Voter Registration Requirements
• PPS WIC Program Explanation to Participants
• Using Your Illinois eWIC Card
• Bnft App
• eWIC Card Management
• WIC Certification Periods
• I-WIC Appointments

Scenario 1:  Certifying a new pregnant woman

• Certifying a New Participant – IWIC Flow Sheets
• National Voter Registration Requirements (PPS)
• Using your Illinois eWIC Card
• Benefit App for Illinois eWIC
• Understanding the Family Shopping List (pdf)
• IL WIC Food List: English
• WIC ID Card: English
• WIC ID Card: Spanish

Scenario 2:  Recertification – 30 day cert

• Certifying a New Participant – IWIC Flow Sheets
• Understanding the Family Shopping List (pdf)
• IL WIC Food List: English
• WIC ID Card: English
• WIC ID Card: Spanish

Scenario 3:  Over Income During Certification

• No handouts for this section

Scenario 4:  Secondary Education Appointment (WIC Health)

• WIC Health Education – IWIC Flow Sheets
• NPS Documenting in WIC MIS
• IL WIC Food List: English

Scenario 5:  Transfers and changes of households

• IWIC Transfers